Highlighted and detailed below is a complete list of what you can expect from you're investment in a Like New Franchise.We've made it easy for you to experience a minimal learning curve and immediately begin growing your business.
A minimal amount of materials and equipment is needed. You'll learn to use a variety of chemicals and hand-held instruments in the application of your work, some of which are proprietary. You'll also need a van, sports utility vehicle, or pickup truck with a topper for transporting these materials and instruments as you make your calls.
We'll train you to become a master technician who takes special pride in his or her work. With our proprietary techniques, you'll learn how to repair all types of leather cuts and tears; you'll learn the special art of matching colors; and you'll learn how to remove just about any type of stain, including ink, grease and water. We'll also train you how to use a digital camera to enhance the professional status of your business, as digital photographs play a key role in the analysis of repair problems. These photos are especially important in performing warranty work, as they enable leather repair technicians and contractors to analyze and troubleshoot repair methods and situations. Yes, with our process you'll be well trained in all the techniques that make damaged leather, as well as vinyl, fabric, stone and wood, look like new!
Taking excellent care of our customers is the cornerstone of our business system. We'll show you how to provide superior customer service - from project quote to project completion. Punctuality is a key element. We arrive at the customer's site as scheduled. If we are running late for any reason, we call ahead to keep the customer informed as to approximate arrival time. Whether it's on-site or in the office, we are always available to answer our customers' questions.
We'll show you how to network and build excellent, long-term relationships with retail furniture companies and automobile dealerships, who constitute our most important customers. You'll also learn how to prospect and develop business with homeowners, boat owners, office managers, health care managers, and insurance companies, to name a few.
To organize and manage all aspects of your business, we'll train you in the use of our outstanding software system. It's like having another "manager" on your team. The major features of this system include:
Like New Repair Services is continually utilizing new improvements in processes, chemicals, techniques, tools, and technology. As a service to you, we have created a repository of these improvements and we've developed an outstanding procedure for sharing this information with you.
This business is designed to be easily operated from your home. All you'll need is some space for an office, primarily for a computer, fax machine and a phone. You'll also need a small amount of storage space for your materials. Lastly, as indicated above, you'll need a van, sports utility vehicle, or pickup truck with a topper, for making your calls, so ample parking space will also be needed at your home. That's all you'll need! This is a low overhead business, and that's a real plus...for you!
Brand Awareness and Logo.You'll share in the use of our logo and in all of our marks. They represent our highly regarded brand in the upholstery repair industry as well as our commitment to customer service and the highest standards of excellence.
You'll be trained in all aspects of our professional services and methods. And you'll also be trained in all aspects of our business operations, including our highly effective administrative, office, sales, computer software, and marketing procedures.
This is your very own guidebook, containing your daily operational procedures in an easy-to-follow format. It's an invaluable tool, one that will help you keep your Like New Repair Services franchise running smoothly and efficiently...for years to come.
You'll be supported with attractive, highly professional marketing and advertising materials, as well as promotional and publicity ideas, which you can implement in different media.
We're always available during business hours to answer your questions and to address your needs, including giving you advice on repair situations. As a valued member of our franchise network, you'll receive outstanding business advice and support, and you'll be visited on a periodic basis by a Like New Repair Services field representative.
Yes, our business system is a powerful tool, and as a Like New Repair Services franchise owner, you will have complete access to it. Utilizing it, you will be well-positioned to capture today's upholstery repair opportunities...and those of the future!